To stay ahead of emerging trends, travel agents are seeking new tools, technologies, and resources to meet clients’ needs. Robin Lawther, Vice President, Expedia TAAP, says, “They prioritise platforms that offer seamless, all-in-one functionalities. The ability to plan, book, and manage trips within a single portal is crucial, with 18% of agents citing this and ease of use as primary factors.¹ These preferences underscore an industry-wide demand for efficiency, where streamlined workflows are critical to a travel agent’s success.”